Check out, All tip submissions are carefully reviewed before being published. Field Operations and Last Minute Services. Call 1-866-788-2482 to speak to a customer service representative from StubHub. Alternatively, In March, the entertainment industry crashed. WebStubHub has 21 current employee profiles, including Founder Eric Baker. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. Read on to get the help you need to contact StubHub. From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? WebGet in touch with us today! Stubhub, Inc. operates as an entertainment ticket agency. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. StubHub will refund your money if an event is cancelled or moved. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. 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Enjoy! Choose Possibility: Take Risks and Thrive (Even When You Fail). Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. I was now even more convinced of this strategy, and lobbied eBays CEO to allow us to acquire other ticketing companies so that we could compete more effectively against our main rival, Ticketmaster/ LiveNation. Our RSS feed includes all eBay news articles published on this website. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. To subscribe, click on the button below and copy the URL into an RSS reader. How do I ask Stub Hub to list an event for which I have tickets? Ticketbis makes it easy for users to attend events all over the world. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. stubhub inc. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. Copyright 2021 by Sukhinder Singh Cassidy. The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. Our RSS feed includes all eBay news articles published on this website. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci StubHub was a brand I knew and loved. For more information on StubHub, visitStubHub.comor follow @StubHub onTwitter,FacebookandInstagramorYouTube.com/StubHub. We are thrilled to open our flagship store in the heart of New York City to further serve our fans and inspire them to experience the world through incredible live events, said Glenn Feinberg, Head of Flagship Operations at StubHub. It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. WebStubHub is an American ticket exchange and resale company. StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. 4 if you have questions about listing tickets. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. These features are designed to create a better end-to-end customer experience for live event-goers and strengthen StubHubs commitment to connecting fans with inspiring event experiences across the globe. We'll do our best to get back to you in the next 24 Check your order confirmation email for It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. UPDATE: eBay has completed the acquisition of Ticketbis, an international ticket marketplace with a current presence in 48 countries. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. StubHub gets a lot activity from users on Facebook than it does on Twitter. WebStubHub believes everyone deserves access to the joy of live experiences, no matter what their circumstances. I live in Singapore where the StubHub app is not avail. Webwww.stubhubcorporate.com Contact Information Headquarters Calle Don Ramon De La Cruz, Madrid, Madrid, 28006, Spain +52 8339800529 StubHub Corporate Profile and History Stubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. The transaction, subject to customary closing conditions, is expected to close in mid-2016. WebSend us a message. Restrictions apply. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. Corporate Phone Number: 1-415-222-8400. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking Musk Made a Mess at Twitter. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. The Company offers tickets for live sports, music, and theatre events. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. Together, the StubHub and Ticketbis marketplaces represent tremendous value and opportunity for fans around the world to experience the events they love, whenever and wherever they are. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. StubHub is the largest ticket marketplace in the world and enables fans to The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. Surviving wasnt easy. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. Find startup jobs, tech news and events. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. In this regard I was right; but major unforeseen risks would also unfold on my journey. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. Search through past posts using the search bar at the top of the forum page. WebStubhub, Inc. operates as an entertainment ticket agency. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. Evaluating all of these factors, I agreed to join the company. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. Fax Number: 1 San Francisco, CA 94105 USA. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. She has a successful track record scaling and growing businesses internationally. If a crisis like this had hit us earlier, wed have been in better shape to weather it. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. HEADQUARTERS. The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. The Company offers tickets for live sports, music, and theatre events. eBay Files Supreme Court Amicus Brief on Internet Sales Tax, eBay and Natural Resources Defense Council Collaborate for Earth Month. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. I had closely considered these challenges (the subway) when I took the job, but concluded that I could still thrive and have impact as StubHubs leader. Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? "In a world where the richest moments in life are becoming less about the things people have and more about the experiences they have to share, the acquisition of Ticketbis will allow us to connect millions more people with inspiring events, said Scott Cutler, President of StubHub. By signing up you are agreeing to receive emails according to our privacy policy. Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. Email Address. This article was co-authored by wikiHow staff writer. You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. We would be the company acquired, not the ones doing the acquiring. The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. Thanks to all authors for creating a page that has been read 52,013 times. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. WebOUR PARTNERS. For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. To subscribe, click on the button below and copy the URL into an RSS reader. On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. They mention on their website that you should call their normal customer service number to ask about adding an event. The implications for my own role at StubHub were uncertain. Every order is 100% guaranteed. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. Employees in Salt Lake City have rated StubHub with 3.3 out of 5 stars in 61 anonymous Glassdoor reviews. Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. Joo Almeida D'Ea Head of Integration Office. 2697 Lakeville Rd. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. WebHow To Contact StubHub Corporate Office Headquarters. Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. This article has been viewed 52,013 times. I recruited a number of new leaders whose capabilities and principles were strongly aligned and who were equally energized by what we could build together. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. All Rights Reserved. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan Joel Santirso Senior Product Manager. This article was co-authored by wikiHow staff writer, Eric McClure. WebStubHub's Field Operations. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. Include your email address to get a message when this question is answered. The Utah-based firm announced on LinkedIn it Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. To provide a deeper support system beyond grants, we lend our WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. I ordered tickets but can't view them online even with the access code. Singh Cassidy will be based in StubHubs San Francisco headquarters. How do I contact? StubHub will send you an email with instructions on how to claim your refund or credit. Picking up your tickets at one of our Last Minute Service Centres? Personally, though, I found it disappointing. Insight and analysis of top stories from our award winning magazine "Bloomberg Businessweek". Events Parking. WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. Built In is the online community for startups and tech companies. form" and let us know how we can help you. Founded in 2,000 and with presence in over 40 Pro tip: Each number appears to go to a different department. Stubhub serves customers worldwide. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. Enjoying This Built In Excerpt? The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. For More information on partnership opportunities with StubHub, contact partnerships@stubhub.com. Thanks for your message we aim to get back to you within 24 hours. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. Personally, though, I found it disappointing. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. Arnaud Collin Global Head of Marketing. In 2017, eBay enabled $88 billion of gross merchandise volume. Find contact information here. Will His AI Plans Be Any Different? ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. Its possible that someone with an identical problem has posted for help before. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. He was thrilled to be buying his old company back fourteen years after hed left it. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. In 2015, eBay enabled $82 billion of gross merchandise volume. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). We use cookies to make wikiHow great. Founder oftheBoardlist, Former President ofStubHub at. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). WebIndustry: Ticket sales office for sporting events, contract Printer Friendly View Address: 173 W Election Rd Draper, UT, 84020-9492 United States See other locations Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. Then came the coconut, an event none of us could have predicted. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards.